Privacy Policy

M-Ecom K.K. ("M-Ecom", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at m-ecom.com, contact us, or engage with our services.

If you have questions or concerns about this policy, please contact us at [email protected].

We collect information that you voluntarily provide to us when you:

• Submit an inquiry through our contact form (name, email address, message content)
• Engage with us via email or other communications
• Enter into a service agreement or business relationship with us

We also automatically collect limited technical information when you visit our website, including:

• Browser type and version
• Pages visited and time spent on pages
• Referring URL
• Approximate geographic location (country/region level)
• Device type and operating system

We do not collect sensitive personal data such as government identification numbers, financial account details, or biometric data through our website.

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Communicate with you regarding our services, updates, and relevant industry insights
• Improve our website, services, and user experience
• Comply with applicable laws and legal obligations
• Protect against fraudulent, unauthorized, or illegal activity
• Enforce our Terms and Conditions and other agreements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data on the following legal bases:

• Contractual necessity — to perform services you have requested
• Legitimate interests — to operate and improve our business, provided these interests are not overridden by your rights
• Legal obligation — to comply with applicable laws and regulations
• Consent — where you have given explicit consent for specific processing activities

We may share your information with trusted third parties only in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our website, conducting business, or servicing clients (e.g., email delivery, analytics, cloud hosting), subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, subject to the acquirer being bound by this Privacy Policy.
• Protection of Rights: When necessary to protect the rights, property, or safety of M-Ecom, our clients, or the public.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Contact form submissions are retained for up to 2 years. Client data is retained for the duration of the engagement plus 5 years for compliance purposes.

When personal data is no longer required, we securely delete or anonymize it.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/HTTPS), access controls, and secure data storage practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request restriction of processing your personal data
• Portability: Request transfer of your data to another controller
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdrawal of Consent: Where processing is based on consent, withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These may include session cookies (deleted when you close your browser) and persistent cookies (stored for a set period).

You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

M-Ecom operates from Japan and may transfer personal data internationally when working with global service providers or clients. Where data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required under GDPR.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the effective date at the top of this document. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact: